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MCDST

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Microsoft Certified Desktop Support Technician (MCDST)

The course is designed for help-desk professionals supporting Microsoft Windows and Microsoft Office.

The MCDST certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

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The MCDST credential is designed for anyone interested in a career as an IT support professional, and is interested in qualifying their skills early on.

Choose MCDST if you:

• Want to pursue an IT career
• Need to enhance baseline support skills on the Microsoft Windows Desktop Operating System.

Examples of job titles:

• Help Desk Technician
• Customer Support Representative
• PCSupport Specialist
• Technical Support Representative

Course Description

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows operating system.

Find out more about MCDST from Microsoft. 

Course Delivery

This course has been designed as a 140-hour curriculum and is delivered on a part-time basis 15 hours per week, with 2 - 2.5 full classroom and lab based days per week, over 26 weeks.

The programme is delivered at ECTA in Wester Hailes. 

Qualifications

MCDST candidates are required to pass two core exams. Elective exams are not required. The following table lists Official Microsoft Learning Products courses and Microsoft Press books that are designed to help you prepare for these exams. See individual exam preparation guides for exam availability.

The MCDST credential will not retire with the release of Windows Vista certifications; it will continue to be supported by Microsoft and valued by employers and decision makers who use Microsoft Windows XP.

Put Microsoft on your CV!